Transforming business travel with technology and service
TripActions is a travel management platform that combines technology and personalized service to streamline business travel. Serving over 4,000 customers including companies like Lyft and Zoom, TripActions raised $604 million in funding and is headquartered in Palo Alto, California. The company focu...
Employees enjoy competitive salaries, equity options, unlimited PTO, and a remote-friendly work policy. TripActions also offers a learning budget for ...
TripActions fosters a culture of innovation and agility, emphasizing data-driven decision-making and a commitment to enhancing the travel experience f...
TripActions • Remote (Portugal)
TripActions is seeking a Business Travel Consultant to provide exceptional travel support and enhance customer experiences. You'll utilize tools like Salesforce and Zendesk to assist users with their travel needs. This role is ideal for candidates residing in Portugal.
You are a dedicated professional with a strong customer service orientation, ready to support travelers in their journey. You possess excellent communication skills, both verbal and written, and are comfortable using various digital tools to assist customers effectively. Your ability to multitask and resolve urgent matters quickly makes you an ideal candidate for this role. You have a keen interest in the travel industry and are eager to learn about suppliers, destinations, and systems to provide top-tier support. You are empathetic and professional, ensuring that every interaction leaves a positive impression on travelers.
In this role, you will provide exceptional travel support via chat, calls, and emails, ensuring that travelers have a seamless experience. You will maintain up-to-date knowledge on suppliers, destinations, and systems to assist customers effectively. Your responsibilities will include accurately handling hotel, flight, car, and rail bookings while guiding customers in self-service options on the Navan platform and app. You will respond promptly to customer inquiries, meeting SLA expectations, and follow company policies to ensure global compliance. Additionally, you will participate in team meetings to discuss products, suppliers, and industry updates, providing valuable feedback to enhance our customer-facing and internal platforms.
At TripActions, we are committed to creating a supportive and innovative work environment. You will have the opportunity to impact daily operations and traveler experiences directly. We offer flexible working hours, allowing you to balance your personal and professional life effectively. As part of our Travel Experience team, you will collaborate with internal teams to clear obstacles for travelers and contribute to product development. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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