Bilingual English and Spanish Member Loyalty Representative

Who you are

You have experience in customer service, cashier, sales, or hospitality — you understand the importance of creating a rewarding experience for members and are eager to connect with people at all touchpoints. Being bilingual in English and Spanish is essential for this role, as it allows you to communicate effectively with a diverse member base. You are passionate about listening and helping others, and you thrive in an inclusive environment where everyone feels a sense of belonging. You are adaptable and can handle various member inquiries with empathy and professionalism.

What you'll do

As a Member Loyalty Representative at Oportun, your primary focus will be to create and generate a unique member service experience. You will engage with members to understand their needs and provide tailored solutions that align with their financial goals. You will be responsible for answering inquiries, resolving issues, and ensuring that each member feels valued and supported. Your role will involve collaborating with team members to enhance service delivery and contribute to a positive workplace culture. You will also participate in training sessions to continuously improve your skills and knowledge about Oportun's offerings.

What we offer

Oportun provides a supportive work environment that values diversity and inclusion. You will have the opportunity to be part of a mission-driven fintech company that empowers its members to achieve their financial goals. Oportun fosters a culture of belonging and encourages employees to share their perspectives. You will receive comprehensive training and development opportunities to help you grow in your role. Additionally, you will enjoy a competitive compensation package and benefits that support your well-being and work-life balance.