About Cresta
Real-time AI insights for superior customer service
Key Highlights
- Headquartered in Sunnyvale, CA with 201-500 employees
- $276 million raised in Series C funding
- AI-driven platform enhances sales and service agent performance
- Mobile-compatible for expert support at every touchpoint
Cresta is a leading AI-driven customer service platform headquartered in Sunnyvale, CA, that empowers sales and service agents to enhance their performance. With $276 million raised in Series C funding, Cresta's innovative technology analyzes top-performing employees and provides personalized guidan...
🎁 Benefits
Cresta offers competitive equity options, generous PTO, and a remote work policy. Employees benefit from a world-class mentorship program and regular ...
🌟 Culture
Cresta's culture emphasizes a data-driven approach to customer service, leveraging AI to optimize performance. The company values mentorship and colla...
Product Designer, Quality Management and Coaching Platform
Cresta • Canada (Remote)
Skills & Technologies
Overview
Cresta is seeking a Product Designer for their Quality Management and Coaching Platform. You'll create intuitive workflows that leverage AI to enhance contact center performance. This role requires experience in design and user experience.
Job Description
Who you are
You have a strong background in product design, ideally with experience in quality management and coaching platforms. You understand how to create intuitive workflows that enhance user experience and drive performance in contact centers. Your proficiency in design tools like Figma allows you to translate complex concepts into user-friendly interfaces. You are passionate about leveraging AI to improve customer interactions and have a keen eye for detail that ensures high-quality outputs. You thrive in collaborative environments, working closely with cross-functional teams to bring innovative solutions to life. You are adaptable and open to feedback, continuously seeking to improve your designs based on user insights and testing.
What you'll do
In this role, you will be responsible for designing and refining the user experience of Cresta's Quality Management and Coaching Platform. You will collaborate with AI and ML experts to understand how to best integrate behavioral insights into the design. Your work will involve creating wireframes, prototypes, and high-fidelity designs that effectively communicate your ideas. You will conduct user research and usability testing to gather feedback and iterate on your designs. Additionally, you will work closely with product managers and engineers to ensure that your designs are implemented accurately and meet user needs. You will also participate in design reviews and contribute to the overall design strategy of the company, helping to shape the future of AI-driven customer interactions.
What we offer
Cresta offers a dynamic work environment where innovation is at the forefront. You will have the opportunity to work with a talented team of AI and ML experts, contributing to a product that is transforming the contact center industry. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to revolutionize the workforce with AI and make a significant impact on how customer conversations are managed.
Interested in this role?
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