Customer Success Manager III

Who you are

You have a proven track record in customer success management, particularly with international enterprise accounts. With at least 5 years of experience, you understand the nuances of driving product adoption and retention in a competitive landscape. Your ability to cultivate deep relationships with clients is unmatched, and you thrive on delivering high levels of business value. You are proactive, acting as an advocate for your customers within the organization, ensuring their needs are met and exceeded. You possess strong strategic thinking skills, enabling you to develop and execute account plans that focus on expansion and customer satisfaction.

Desirable

Experience in a technology or SaaS environment is a plus, as is familiarity with customer success metrics and tools. You are comfortable working with cross-functional teams and have a knack for identifying opportunities for upselling and cross-selling. Your communication skills are exceptional, allowing you to present business reviews and strategic plans effectively to stakeholders.

What you'll do

In this role, you will manage a book of 20-30 international enterprise accounts, focusing on maximizing performance against renewals, upsell, and cross-sell targets. You will create innovative go-to-market strategies leveraging the ZoomInfo GTM Intelligence Platform to drive customer value creation. As an extension of your customers, you will proactively advocate for their needs within ZoomInfo, ensuring that defined objectives are accomplished. You will develop and execute strategic account plans, delivering business reviews that highlight value realization and customer success planning. Your role will involve regular communication with clients to assess their satisfaction and identify areas for improvement, ensuring that they derive maximum value from ZoomInfo's offerings.

What we offer

At ZoomInfo, you will be part of a dynamic team that values collaboration and celebrates wins. We provide tools that amplify your impact and a culture that supports your ambition. You will have the opportunity to work with some of the world’s most iconic companies, making a significant impact on their success. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us and accelerate your career in a supportive and fast-paced environment.