Technical Support Specialist (Based in Colombia)

Who you are

You are a proactive individual with a strong foundation in front-end development, particularly with HTML, Liquid, CSS, and JavaScript. You have a passion for helping others and providing exceptional customer service, ensuring that merchants have a smooth experience with the Okendo platform. You thrive in a collaborative environment and are eager to learn and grow within a high-growth startup. Your attention to detail and commitment to quality work will help you succeed in this role. You understand the importance of following coding practices and guidelines to maintain high standards in your work. You are comfortable handling chat and email support with minimal oversight, demonstrating your ability to manage tasks independently.

What you'll do

As a Technical Support Specialist at Okendo, you will be responsible for onboarding Shopify merchants, which includes completing various front-end development tasks on their storefronts. You will install Okendo widgets, perform feature setup steps, and customize these widgets to meet the specific needs of each merchant. Your role will also involve troubleshooting and addressing any front-end bugs that arise during the integration process. You will provide responsive and effective support through chat and email, ensuring that merchants receive the assistance they need during onboarding and beyond. Collaboration with your support team members will be essential, as you will assist them with their questions and tasks when applicable. You will contribute to the maintenance of internal documentation, helping to create a comprehensive knowledge base for future reference. Your proactive approach will help you solicit app reviews from satisfied customers, further enhancing Okendo's reputation in the market.

What we offer

Joining Okendo means becoming part of a high-growth startup backed by top investors. You will have the opportunity to shape the Customer Success function from the ground up, allowing you to make a significant impact on the company's growth and success. We foster a supportive and collaborative work environment where your contributions are valued. You will have access to ongoing training and development opportunities to enhance your skills and advance your career. As part of our team, you will be encouraged to share your ideas and insights, helping us to continuously improve our platform and services. We believe in recognizing and rewarding hard work, and you will have the chance to grow alongside the company as we expand our reach and impact in the Shopify ecosystem.