Clinical Support Trainer & CX Expert, Fixed (AU)

Who you are

You have a strong background in clinical support and training, ideally within the healthcare or dental industry. Your experience includes delivering high-impact training sessions and providing expert guidance on complex clinical issues. You are skilled in coaching and mentoring clinicians, helping them to adopt new technologies and workflows confidently. You thrive in a hybrid work environment and are comfortable with travel for in-practice training. Your ability to communicate effectively with diverse stakeholders is one of your key strengths, enabling you to build trust and rapport with clinicians and their teams.

What you'll do

In this role, you will be responsible for delivering localized, high-impact onboarding sessions that build clinician confidence with scanning and digital workflows. You will observe workflows in practice and provide real-time coaching to reinforce best practices and elevate scan quality. Your expertise will be crucial in resolving technical clinical issues, ensuring that practices receive the support they need to succeed. You will collaborate closely with the market launch team to shape customer success and market readiness, playing a vital role in the long-term digital adoption of Dandy's solutions.

What we offer

Dandy offers a dynamic work environment where you can make a significant impact on the dental industry. You will have the opportunity to work with cutting-edge technology and be part of a team that is dedicated to transforming dental practices worldwide. We provide a supportive culture that values innovation and collaboration, along with opportunities for professional growth and development. Our commitment to inclusivity ensures that all team members feel valued and empowered to contribute to our mission.