Program Manager, UKI Compliance Ops

**About the Role** Reporting into the Compliance & Access Operations team, this role manages the execution of key programs within UKI Compliance Ops. You'll ensure initiatives are delivered effectively and drive alignment across teams. Key objectives - 1. Ensure docs compliance as per prevailing norms/ regulations in the UK 2. Establish Docs processing standards and execute on Regops policy/ vision for docs compliance **What you'll do** 1. Rollout & optimization of doc approval tech solutions (auto-transcription, auto-fetch, auto-adjudication) 2. Ensure quality & efficiency of BPO doc approval operations; communication channels with GSO/ BPO 3. Manage program milestones, deliverables, and timelines 4. Coordinate with stakeholders to ensure requirements are understood and met 5. Track key metrics and communicate progress to XFN partners 6. Identify blockers, assess impact, and drive resolution 7. Maintain documentation and ensure smooth handoffs to partner teams 8. Partner with Program Managers/Program Specialists and cross-functional teams to advance programmatic and operational goals while fostering continuous improvement **Basic Qualifications** 01. Versatile expertise in business strategy, technology, program management, and cross-functional leadership. 02. A track record of leading high-visibility projects within large organizations. 03. Passionate about enhancing user experience while ensuring compliance, backed by a solid technical foundation, exceptional product judgment, and an innovative mindset. 04. Excellent communication skills, capable of articulating complex ideas clearly and persuasively. 05. Brings 6-8 years of experience in technology, consulting, operations, or similar agile, project-based environments, showing significant impact. 06. Demonstrates leadership through vision, excellence, and the ability to inspire trust and collaboration. 07. Committed to quality, customer-first thinking, and continuous personal and professional development. 08. Skilled in data-driven decision-making, with strong analytical and problem-solving abilities. 09. Proven track record in operational excellence, project management, and stakeholder management. 10. Resilient, positive, and deeply customer-focused. **Preferred Qualifications** 1. Experience includes Customer Support, Automation, and/or Design Thinking. 2. Knowledge of SQL, enabling you to leverage data more effectively in your decision-making process. Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together. Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. \*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).