The all-in-one POS system for restaurants
TouchBistro is a leading restaurant management POS system headquartered in the Financial District of Toronto, ON. With over 500 employees, TouchBistro has raised $334 million in funding through Series E rounds, providing an all-in-one solution that enhances operational efficiency for restaurants of ...
TouchBistro offers company equity, a generous time off program, comprehensive health benefits, and a flexible health and wellness plan. They also prov...
TouchBistro fosters a culture focused on innovation in the hospitality sector, emphasizing the importance of digital solutions in restaurant managemen...
TouchBistro • Toronto, Ontario, Canada
TouchBistro is seeking a Customer Training Specialist to guide restaurant teams through hands-on training for their POS system. You'll collaborate with Sales and internal teams to ensure successful customer launches and long-term success. This role requires experience in project management or customer success.
You have 2 or more years of experience in project management, onboarding, or customer success — you understand the importance of guiding customers through complex systems and ensuring they feel supported from day one. You stay organized and manage multiple projects in a fast-paced environment — your ability to prioritize tasks effectively is key to your success. You communicate confidently and explain complex concepts clearly — your strong interpersonal skills allow you to build rapport quickly with restaurant teams, including owners. You are focused on service excellence and understand how to drive product adoption and customer loyalty. You are proactive in identifying upsell opportunities and recommending the right solutions to meet customer needs.
In this role, you will partner closely with Sales to ensure smooth and successful customer launches — your primary responsibility will be to guide restaurant teams through hands-on training that helps them confidently use TouchBistro POS and Payments. You will project manage the implementation, configuration, and training of TouchBistro’s POS system for new customers, ensuring that they are set up for long-term success. You will build trust with restaurant operators by understanding their unique needs and collaborating with internal teams including Install, Product, Development, Sales, Support, and Customer Care to deliver timely implementations. You will deliver clear, comprehensive training on TouchBistro features and functionality, simplifying complex workflows to enhance user experience. Your role will also involve identifying and recommending upsell opportunities during implementation, supporting customers to help turn them into TouchBistro advocates.
TouchBistro believes in fostering an inclusive workplace where all individuals have an opportunity to succeed. You will be part of a team that values collaboration and customer success, working in an environment that encourages growth and development. We offer competitive compensation and benefits, along with opportunities for professional development and career advancement. You will have the chance to make a significant impact on our customers' success and contribute to the overall mission of TouchBistro.
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