Sr. Program Management Specialist (Business Intelligence)

Who you are

You have a strong background in program management and business intelligence, with a focus on customer-centric planning. Your analytical capabilities allow you to derive insights from data that drive strategic decisions. You excel in operational process planning and have a keen attention to detail, ensuring that every aspect of the customer experience is optimized. You thrive in ambiguous environments and are comfortable taking ownership of projects, leading stakeholders to implement effective solutions. Your strategic thinking is complemented by a hands-on approach, allowing you to engage directly with front-line execution.

You possess excellent communication skills, enabling you to collaborate effectively with cross-functional teams. Your ability to manage risks and identify opportunities for improvement in customer satisfaction (CSAT) is a key asset. You are driven by a desire to enhance the shopping experience for customers and are motivated by the impact of your work on the company's growth.

Desirable

Experience in e-commerce or a related field would be beneficial, as would familiarity with data analysis tools and methodologies. A background in customer experience management or business strategy would also be advantageous, providing you with a broader perspective on how to drive improvements.

What you'll do

In this role, you will be responsible for leading initiatives that enhance customer experience through data-driven insights. You will analyze customer feedback and operational metrics to identify areas for improvement, working closely with various teams to implement changes that positively impact customer satisfaction. Your role will involve managing projects that streamline business processes, ensuring that they align with the company's strategic goals.

You will collaborate with stakeholders across the organization to gather insights and drive initiatives that support Coupang's expansion in Taiwan. Your ability to navigate complex environments and lead discussions will be crucial in fostering a culture of continuous improvement. You will also be tasked with monitoring the effectiveness of implemented solutions, making adjustments as necessary to ensure optimal outcomes.

What we offer

Coupang provides a dynamic work environment where innovation and customer satisfaction are at the forefront of our mission. You will have the opportunity to contribute to a rapidly growing company that is redefining the shopping experience in Taiwan. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in creating a world where customers wonder how they ever lived without Coupang.