Senior Deal Desk Manager

Who you are

You have a strong background in business operations, ideally with experience in managing deal processes and collaborating with cross-functional teams. Your proactive approach and independent thinking enable you to influence business trajectories effectively. You understand the importance of reducing sales cycle times while ensuring compliance with company policies. Your ability to communicate with various stakeholders, including Sales, Legal, and Finance, is essential for success in this role.

You are detail-oriented and possess excellent organizational skills, allowing you to manage multiple strategic opportunities simultaneously. Your experience in overseeing quote-to-order processes has equipped you with the knowledge to implement best practices that enhance operational efficiency. You thrive in fast-paced environments and are motivated by the challenge of driving sustainable growth for the company.

Desirable

Experience in a technology or SaaS company is a plus, as it gives you insight into the unique challenges and opportunities in the industry. Familiarity with customer service solutions and AI technologies will help you understand Intercom's mission and product offerings better. A background in sales operations or finance can also be beneficial, as it provides a solid foundation for managing deal formation and flow.

What you'll do

As a Senior Deal Desk Manager at Intercom, you will play a crucial role in overseeing the quote-to-order process, ensuring that all deals are executed smoothly and efficiently. You will collaborate closely with Sales, Legal, Finance, and Accounting teams to manage deal formation and flow, implementing policies that drive sustainable growth. Your insights and recommendations will help streamline operations and reduce sales cycle times, ultimately contributing to the company's success.

You will act as a key stakeholder in the deal-making process, providing guidance and support to various teams as they navigate complex opportunities. Your ability to analyze data and identify trends will be essential in making informed decisions that impact the business positively. You will also be responsible for training and mentoring team members, fostering a culture of collaboration and continuous improvement.

In this role, you will have the opportunity to influence the overall business strategy and contribute to Intercom's mission of transforming customer experiences. Your work will directly impact how the company interacts with its customers, ensuring that they receive exceptional service and support.

What we offer

Intercom offers a dynamic work environment where you can make a significant impact on the company's growth and success. You will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. The company values innovation and encourages employees to push boundaries and think creatively.

We provide competitive compensation and benefits, along with opportunities for professional development and growth. At Intercom, you will be part of a mission-driven organization that is committed to helping businesses provide incredible customer service through AI technology. Join us in shaping the future of customer interactions and making a difference in the industry.