Global payroll made easy for remote teams
Deel is a leading payroll platform that simplifies global hiring for remote teams by automating onboarding, compliance, and payments. Headquartered in San Francisco, CA, Deel has raised $979.8 million in funding and achieved a valuation of over $10 billion, just a year after reaching unicorn status....
Deel offers competitive salaries, equity options, unlimited PTO, and a remote-first work policy. Employees also benefit from a learning budget and com...
Deel embraces a remote-first culture that prioritizes flexibility and inclusivity. The company values innovation and is committed to simplifying the c...
Deel • Spain
Deel is seeking a Customer Success Manager II to enhance customer satisfaction and drive success for their all-in-one payroll and HR platform. This role involves collaborating with global teams and requires strong communication and problem-solving skills.
You have a proven track record in customer success or account management, ideally within a SaaS environment. Your experience has equipped you with the ability to understand customer needs and translate them into actionable solutions. You are a strong communicator, capable of building relationships with clients and ensuring their satisfaction with the services provided. You thrive in a fast-paced environment and are adept at managing multiple priorities while maintaining a focus on customer outcomes. You are passionate about helping customers achieve their goals and are always looking for ways to improve their experience with the product. You understand the importance of data-driven decision-making and can leverage insights to enhance customer engagement and retention.
In this role, you will be responsible for managing a portfolio of customers, ensuring they derive maximum value from Deel's platform. You will act as the primary point of contact for your clients, addressing their inquiries and concerns promptly. You will collaborate closely with cross-functional teams, including sales, product, and support, to advocate for customer needs and drive product improvements. You will conduct regular check-ins with customers to assess their satisfaction and identify opportunities for upselling or cross-selling additional services. You will also analyze customer data to track engagement and success metrics, using this information to inform your strategies and initiatives. Your goal will be to foster long-term relationships with customers, helping them navigate challenges and achieve their business objectives.
Deel offers a dynamic work environment where you can grow your career while making a significant impact on our customers' success. You will be part of a diverse team that values collaboration and innovation. We provide competitive compensation and benefits, along with opportunities for professional development. Join us in transforming the future of work and enabling a more inclusive global economy.
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