Customer Success Executive

Who you are

You have a strong background in customer success or account management, ideally within a B2B environment. Your experience has equipped you with the skills to build and maintain solid relationships with corporate clients, ensuring their needs are met and exceeded. You are analytical and can leverage business metrics to identify growth opportunities within existing accounts. You thrive in collaborative settings, working closely with cross-functional teams to deliver exceptional service and innovative solutions. You are passionate about sustainable urban mobility and share Cabify's vision for a better future. You possess excellent communication skills, allowing you to lead conversations with clients and understand their operational and business needs deeply.

Desirable

Experience in the mobility or transportation sector would be a plus, as would familiarity with data analysis tools that help in tracking client metrics and performance. A proactive approach to problem-solving and a knack for identifying new use cases within existing client accounts will set you apart. You are adaptable and open to learning, eager to grow within a company that values diversity and inclusion.

What you'll do

As a Customer Success Executive at Cabify, you will play a crucial role in driving the success of our B2B clients. You will be responsible for detecting and developing growth opportunities within our existing client base, focusing on those with the greatest potential for expansion. This involves analyzing business metrics to identify gaps between potential and actual performance. You will lead conversations with clients, understanding their operational needs and crafting tailored proposals that address their unique challenges. Your role will require you to collaborate with various teams to ensure that our solutions align with client expectations and deliver value.

You will also be tasked with prospecting new opportunities within current accounts, identifying areas for improvement, and proposing innovative solutions that enhance the client experience. Your insights will help shape our service offerings and ensure that Cabify remains the strategic partner of choice for businesses looking to improve their mobility solutions. You will work in a dynamic and experienced team, contributing to strategies that position Cabify as a leader in sustainable urban mobility.

What we offer

At Cabify, we believe in fostering a diverse and inclusive workplace where everyone can thrive. We offer competitive compensation and benefits, including comprehensive health coverage and employee discounts. You will have access to personal development programs to help you grow in your career. Join us in our mission to transform urban mobility and make a positive impact on the environment and society. We encourage you to apply even if your experience doesn't match every requirement — your passion and commitment to our vision are what truly matter.