Senior Customer Success Quality Analyst

Who you are

You have a strong background in customer success and quality analysis, with a proven track record of enhancing customer experiences through data-driven insights. Your experience in customer-facing roles has equipped you with the skills to understand customer needs and drive improvements effectively. You are adept at collaborating with cross-functional teams and have a keen eye for detail, ensuring compliance and quality standards are met. You thrive in a dynamic environment and are passionate about leveraging data to inform decision-making and improve customer outcomes. Your analytical mindset allows you to assess complex situations and implement effective solutions that benefit both the company and its customers.

Desirable

Experience with business intelligence tools and data monitoring systems is a plus, as is familiarity with the Internet of Things (IoT) industry. You are comfortable working with various stakeholders and can communicate effectively to drive alignment and achieve common goals. A background in quality assurance or quality management systems will further enhance your ability to succeed in this role.

What you'll do

As a Senior Customer Success Quality Analyst at Samsara, you will play a crucial role in driving customer satisfaction and operational excellence. You will partner with leadership and various teams to implement data monitoring systems that assess compliance and quality across customer interactions. Your insights will help identify areas for improvement, enabling the company to enhance its service offerings and customer experience. You will be responsible for analyzing customer feedback and operational data to inform strategic decisions and drive continuous improvement initiatives. Your role will involve collaborating with cross-functional teams to ensure that quality standards are upheld and that customer needs are met effectively.

You will also support the development of training programs and resources that empower customer success teams to deliver exceptional service. By leveraging your expertise in quality analysis, you will help shape the future of customer success at Samsara, ensuring that the company remains a leader in the IoT space. Your contributions will directly impact the company's ability to provide innovative solutions that enhance the safety, efficiency, and sustainability of physical operations.

What we offer

At Samsara, you will be part of a pioneering team that is transforming the way organizations leverage IoT data. We offer a collaborative work environment where your ideas and contributions are valued. You will have the opportunity to work on impactful projects that shape the future of physical operations across various industries. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to improve the safety and efficiency of operations that power our global economy.