The digital adoption platform for enterprise success
WalkMe, headquartered in South Beach, San Francisco, CA, is a leading digital adoption platform that empowers organizations to enhance employee and customer engagement. With over 2,000 corporate customers including IBM, LinkedIn, and Microsoft, WalkMe's software enables businesses to measure and max...
WalkMe offers comprehensive health care coverage for medical, dental, and vision, a 401(k) plan with company matching, generous parental leave program...
WalkMe fosters a culture centered around transparency and innovation, focusing on providing visibility into the tech stack for CIOs and executive mana...
WalkMe • Raleigh
WalkMe is hiring a Customer Success Engineer to work directly with customers, ensuring their success with the Digital Adoption Platform. This role requires technical expertise and a focus on delivering solutions that drive customer value.
You are a highly technical individual with a strong background in customer success and a passion for helping clients maximize their use of technology. You understand the complexities of digital transformation and are adept at providing solutions that enhance user experience and productivity. Your ability to communicate effectively with both technical and non-technical stakeholders sets you apart, allowing you to bridge the gap between customer needs and technical capabilities. You thrive in collaborative environments and are committed to driving customer satisfaction through proactive engagement and support.
Experience with digital adoption platforms or similar technologies is a plus. Familiarity with SAP solutions or enterprise software can enhance your effectiveness in this role. You are a problem solver who enjoys tackling challenges and finding innovative ways to help customers succeed.
As a Customer Success Engineer at WalkMe, you will engage directly with customers to ensure they are successfully utilizing the Digital Adoption Platform. You will provide technical expertise during customer engagements, helping to identify their needs and deliver tailored solutions that drive value. Your role will involve collaborating with various teams within WalkMe to enhance the customer experience and ensure that clients are achieving their desired outcomes. You will also be responsible for gathering feedback from customers to inform product improvements and contribute to the overall success of the platform.
WalkMe offers a dynamic work environment where you can grow your skills and make a significant impact on customer success. You will have the opportunity to work closely with a talented team and contribute to the ongoing development of innovative solutions that empower businesses in their digital transformation journeys. We value collaboration, creativity, and a commitment to excellence, and we encourage you to apply even if your experience doesn't match every requirement. Join us in revolutionizing the way organizations harness technology to achieve their goals.
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