Customer Experience Representative, Advanced Services

Who you are

You are a dedicated individual with a passion for providing exceptional customer service. You thrive in environments where you can help others, especially when it comes to complex financial issues like options trading and margin. Your ability to empathize with customers and understand their needs is paramount in this role. You are eager to learn and grow, both as a trader and as a representative of Robinhood. You possess strong communication skills that allow you to articulate solutions clearly and effectively. You are a problem solver who enjoys tackling challenges head-on and finding efficient ways to resolve customer inquiries. You are comfortable working in a fast-paced environment and can adapt to various shifts, whether remote or in-office.

What you'll do

As a Customer Experience Representative, you will be the voice of Robinhood, assisting customers with their most complex issues. Your primary focus will be on options trading and margin-related inquiries, where you will empower customers to learn and grow as traders. You will utilize your product expertise to ensure that customers feel understood and valued, providing them with the support they need to navigate their financial journeys. You will also play a critical role in gathering feedback from customers to help enhance Robinhood's products and platform. Your mission is to solve customer issues efficiently and effectively, ensuring a positive experience for all users. You will collaborate with various teams to improve processes and contribute to the overall success of the customer experience team. You will be expected to maintain a high level of professionalism and empathy in all interactions, ensuring that customers leave each conversation feeling satisfied and informed.

What we offer

At Robinhood, we are committed to democratizing finance for all, and we believe that starts with our team. We offer a supportive work environment where you can grow your skills and advance your career. You will have the opportunity to work with a diverse group of individuals who are passionate about making a difference in the financial industry. We provide flexible work arrangements, including remote and in-office options, to accommodate your lifestyle. Our team is dedicated to fostering an inclusive culture where everyone feels welcome and valued. We encourage you to apply even if your experience doesn't match every requirement, as we believe that diverse backgrounds and perspectives contribute to our success.