Senior Product Manager, Technical, Amazon Connect

Who you are

You have 5+ years of experience in product management, particularly in technical environments, where you've successfully led product initiatives from conception to launch. Your background includes a strong understanding of AI technologies and their application in business solutions, particularly in customer experience contexts. You are skilled in stakeholder management and have a proven track record of collaborating with engineering and design teams to deliver impactful products. Your analytical mindset allows you to leverage data to drive decision-making and improve product outcomes. You are comfortable working in a fast-paced environment and can adapt to changing priorities while maintaining focus on delivering value to customers. You possess excellent communication skills, enabling you to articulate complex ideas clearly to both technical and non-technical audiences.

Desirable

Experience with generative AI technologies is a plus, as is familiarity with contact center operations and workforce management solutions. You have a passion for understanding customer needs and translating them into product features that enhance user experience. A background in software development or engineering can be beneficial, as it helps you engage effectively with technical teams.

What you'll do

In this role, you will be responsible for the product portfolio related to workload forecasting, capacity planning, and agent scheduling for Amazon Connect. You will lead the development of innovative solutions that help businesses optimize their customer service operations. Your responsibilities will include defining the product roadmap, prioritizing features based on customer feedback and market research, and collaborating with cross-functional teams to ensure successful product delivery. You will analyze product performance metrics and user feedback to iterate on product features and drive continuous improvement. Additionally, you will engage with customers to understand their challenges and ensure that the solutions you develop meet their needs effectively. You will also play a key role in communicating product vision and updates to stakeholders, ensuring alignment across the organization.

What we offer

Amazon offers a competitive compensation package, including salary, equity, and comprehensive benefits. You will have the opportunity to work in a collaborative environment that values innovation and customer-centric solutions. As part of the AWS Applied AI Solutions organization, you will be at the forefront of developing technologies that transform how businesses operate. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.