All-in-one finance solutions for businesses
Brex is a leading fintech company headquartered in Nob Hill, San Francisco, CA, specializing in all-in-one financial solutions for businesses. With over 20,000 customers across 100+ countries, Brex processes tens of billions of dollars in transactions annually. The company has raised $1.1 billion in...
Employees enjoy company equity, generous PTO, and comprehensive health, dental, and vision insurance. Brex also offers parental leave, a remote-first ...
Brex fosters a culture of adaptability and innovation, having evolved from a startup-focused credit card provider to a comprehensive financial platfor...
Brex • Salt Lake City, Utah, United States
Brex is seeking a Technical Consultant to lead the onboarding experience for new customers adopting Brex Empower. You'll blend customer empathy, project management, and technical expertise to ensure seamless adoption. This role requires strong communication and problem-solving skills.
You have a strong background in customer success and project management, ideally with experience in technical consulting or implementation roles. You understand the importance of customer empathy and can effectively communicate complex technical concepts to non-technical stakeholders. You thrive in a collaborative environment and are passionate about helping customers achieve their goals. You possess a proactive mindset and are driven to find solutions that enhance customer satisfaction and engagement. You are adaptable and can manage multiple projects simultaneously while maintaining a focus on quality and results. You believe in the power of technology to transform business processes and are excited about the opportunity to work with innovative solutions.
In this role, you will lead the onboarding process for new customers, ensuring they transition smoothly to using Brex Empower. You will work closely with clients to understand their needs and tailor the implementation process accordingly. Your responsibilities will include conducting training sessions, providing ongoing support, and gathering feedback to improve the customer experience. You will collaborate with cross-functional teams to drive solutions and ensure that customers are set up for long-term success. You will also be responsible for monitoring customer engagement and identifying opportunities for further optimization. Your role will require you to stay updated on product features and industry trends to provide the best possible advice to clients.
Brex offers a dynamic work environment where you can grow your career and make a significant impact. You will have access to resources and support to help you succeed in your role. The company values diversity and inclusion, fostering a culture where all employees can thrive. You will be part of a team that is dedicated to pushing boundaries and challenging the status quo. Brex provides competitive compensation and benefits, along with opportunities for professional development and advancement.
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