Enterprise Customer Success Manager

Who you are

You have a strong background in customer success or account management, ideally with experience in enterprise software solutions. Your ability to build relationships and understand customer needs is paramount — you thrive on ensuring clients achieve their desired outcomes with the products they use. You are proactive in identifying opportunities for customer engagement and growth, and you possess excellent communication skills that allow you to convey complex information clearly and effectively. You are comfortable working with cross-functional teams to advocate for customer needs and drive product improvements. Your analytical mindset helps you track customer usage and satisfaction metrics, enabling you to provide valuable insights to both customers and internal stakeholders.

Desirable

Experience in the tech industry, particularly with SaaS products, is a plus. Familiarity with AI-driven solutions and content management systems will help you understand the unique challenges and opportunities faced by Box's customers. A background in project management or consulting can also be beneficial, as it equips you with the skills to manage multiple accounts and projects simultaneously.

What you'll do

In this role, you will be responsible for onboarding new enterprise customers, ensuring they are set up for success from the start. You will guide them through the initial stages of using Box's platform, helping them understand its features and capabilities. Your goal is to spur usage and engagement, ensuring that customers see the value in the product early on. You will regularly check in with your accounts to assess their satisfaction and address any concerns they may have. Building strong relationships with key stakeholders within each organization will be crucial as you work to understand their evolving needs and how Box can continue to support them.

You will also collaborate with the sales and product teams to relay customer feedback and advocate for enhancements that can improve the customer experience. By analyzing usage data and customer feedback, you will identify trends and opportunities for upselling or cross-selling additional services. Your role will involve conducting regular business reviews with customers to discuss their goals, challenges, and how Box can help them achieve success. You will be a trusted advisor, helping customers navigate their content management strategies and ensuring they leverage Box's capabilities to their fullest potential.

What we offer

Box offers a competitive salary range of $100,000 to $125,500, along with equity options and a comprehensive benefits package. You will have the opportunity to work in a collaborative environment that values innovation and customer success. As part of the Box team, you will be at the forefront of transforming how organizations manage their content and workflows in an AI-driven world. We encourage you to apply even if your experience doesn't match every requirement — we value diverse perspectives and backgrounds.