Auto Late Stage Collections Specialist I

Who you are

You are an entry-level professional with a strong ability to engage customers and resolve issues effectively. Your negotiation skills are top-notch, allowing you to navigate complex conversations with ease. You possess critical thinking abilities that enable you to assess situations quickly and make informed decisions. You understand the importance of compliance with federal, state, and company regulations, ensuring that all interactions are conducted within the legal framework. You thrive in a collaborative environment and are eager to contribute to a team focused on improving financial well-being for customers. You are motivated by the opportunity to help customers find solutions to their financial challenges and are excited about the impact you can make in their lives.

What you'll do

In this role, you will be responsible for managing mid-stage delinquent auto loan accounts that are 60–89 days past due. Your primary focus will be on curing delinquency and preventing charge-off and repossession through effective customer engagement. You will employ loss-mitigation strategies to negotiate payment plans that work for both the customer and the company. You will maintain strong compliance with all relevant regulations while building rapport with customers to foster trust and understanding. Your ability to act with urgency will be crucial as you work to resolve accounts efficiently. You will collaborate with other team members to share insights and strategies that enhance the overall effectiveness of the collections process. Your contributions will directly support Upgrade's mission to improve customers' financial futures.

What we offer

Upgrade provides a supportive and inclusive work environment where you can grow your skills and advance your career. You will have the opportunity to work alongside experienced professionals who are dedicated to helping customers succeed. The company values collaboration and encourages team members to share their ideas and insights. You will receive ongoing training and development to enhance your negotiation and customer engagement skills. Upgrade is committed to recognizing and rewarding the contributions of its employees, ensuring that you feel valued and appreciated for your efforts. Join us in making a positive impact on the financial well-being of millions of customers.