Technical Support Specialist - French

Who you are

You are a dedicated individual with a strong commitment to customer service and a passion for helping others. You possess excellent communication skills in both French and English, allowing you to effectively assist a diverse range of clients. You thrive in a collaborative environment and are eager to learn about the travel and experiences industry. Your ability to embrace challenges and think critically will enable you to provide effective solutions to client inquiries. You understand the importance of being client-focused and are motivated to contribute positively to the FareHarbor team.

What you'll do

As a Technical Support Specialist at FareHarbor, you will be the first point of contact for clients seeking assistance with our reservation software. You will troubleshoot technical issues, guide clients through the software features, and ensure they have a seamless experience. Your role will involve responding to client inquiries via email, phone, and chat, providing timely and accurate information. You will work closely with the product and engineering teams to relay client feedback and contribute to continuous improvement efforts. Additionally, you will participate in training sessions to enhance your knowledge of our products and services, enabling you to better support our clients.

What we offer

FareHarbor offers a supportive work environment where you can grow your skills and advance your career. You will be part of a vibrant team that values collaboration and innovation. We provide comprehensive training to ensure you are well-equipped to assist our clients effectively. Our company culture emphasizes the importance of work-life balance, and we encourage you to bring your unique perspective to the team. As part of our commitment to employee well-being, we offer competitive compensation and benefits, including health insurance and opportunities for professional development.