Technical Account Manager

Who you are

You have a proven track record in managing customer relationships and ensuring client satisfaction — your experience in technical account management has equipped you with the skills to handle complex customer needs effectively. You thrive in collaborative environments, working closely with cross-functional teams to deliver exceptional service and support. Your ability to communicate technical concepts clearly to non-technical stakeholders sets you apart, allowing you to bridge the gap between customer expectations and technical solutions. You are proactive in identifying potential issues and adept at providing solutions that enhance customer experience and retention. Your understanding of data security solutions and cloud services is a significant asset, enabling you to guide customers in maximizing the value of their investments. You are committed to continuous learning and improvement, always seeking ways to enhance your skills and knowledge in the field.

Desirable

Experience in SaaS environments is a plus, as is familiarity with data protection and recovery solutions. A background in customer success or technical support roles will give you an edge in understanding the nuances of customer engagement and satisfaction.

What you'll do

As a Technical Account Manager at Druva, you will be responsible for ensuring the success of our largest Enterprise customers — managing all aspects of their post-sale experiences and engagements. You will collaborate with Professional Services Consultants and Technical Support Engineers to provide tailored solutions that meet customer needs. Your role will involve regular communication with clients to understand their challenges and objectives, ensuring they are leveraging Druva's solutions effectively. You will also play a key role in identifying opportunities for upselling and cross-selling additional services to enhance customer value. By fostering strong relationships with clients, you will help drive customer satisfaction and retention, contributing to the overall success of the company. You will participate in regular strategy sessions with internal teams to align on customer goals and ensure that Druva's offerings continue to meet evolving market demands.

What we offer

Druva offers a comprehensive benefits program that includes health and wellness benefits, a 401(k) retirement plan, and life and disability insurance coverages. We believe in putting our people first and fostering a creative and stimulating environment that encourages professional growth and development. You will have the opportunity to work with a talented team dedicated to providing the most reliable data protection services in the world. We encourage you to apply even if your experience doesn't match every requirement — your unique perspective and skills could be just what we need to enhance our team.