Delivering convenience to millions in South Korea
Coupang is a leading e-commerce platform in South Korea, founded in 2010 and headquartered in Seoul. The company serves millions of customers with its fast delivery service, Rocket Delivery, which promises same-day or next-day delivery on a wide range of products. Coupang went public in March 2021, ...
Coupang offers competitive salaries, stock options, generous paid time off, and a flexible remote work policy to support work-life balance....
Coupang fosters a customer-centric culture, emphasizing speed and efficiency in its operations. The company values innovation and encourages employees...
Coupang • Tokyo, Japan
Coupang is hiring an Account Management Specialist to build and manage relationships with merchants, driving business growth through data analysis and tailored strategies. This role requires 3+ years of experience in sales or account management and strong communication skills in Japanese.
You have over 3 years of experience in sales, business development, or account management — you've consistently exceeded sales or growth targets and understand the nuances of building strong client relationships. Your communication and presentation skills in Japanese are exceptional, allowing you to engage effectively with merchants and stakeholders alike. You possess a data-driven mindset with strong analytical skills, enabling you to analyze merchant performance data and develop tailored growth strategies. Comfortable working in a fast-paced, ambiguous environment, you thrive on challenges and are eager to pioneer new markets.
Fluency in English is a plus, as it allows you to communicate with diverse teams and stakeholders. Familiarity with Salesforce, Tableau, SQL, or other BI/CRM tools will enhance your ability to drive insights and improve merchant satisfaction.
In this role, you will build and manage relationships with merchants to drive business growth — your focus will be on ensuring high levels of merchant satisfaction through tailored strategies and high-impact projects. You will analyze merchant performance data to identify pain points and develop solutions that enhance their experience with our services. Collaborating closely with cross-functional teams, you will align business goals and ensure that our offerings meet the needs of our merchants. Your ability to identify and resolve issues will be crucial in maintaining long-term relationships and fostering a customer-first approach.
At Coupang, we provide an environment that encourages innovation and initiative — you will have the opportunity to lead projects that fundamentally transform the food delivery industry in Japan. We value agility and boldness, and we support our employees in their professional growth. Join us to be part of a team that is dedicated to delivering a 'wow experience' to customers and pioneering the future of delivery services in Japan.
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