Senior Fraud Specialist, Fraud Investigator

Who you are

You have a strong background in fraud investigation, with experience in conducting thorough analyses to identify and mitigate fraudulent activities. Your attention to detail and analytical mindset enable you to navigate complex cases effectively. You understand the importance of safeguarding financial institutions against fraud-related losses and are committed to maintaining compliance with established processes and standards.

You possess excellent communication skills, allowing you to engage effectively with members, third parties, and financial institutions to clarify applicant statements. Your ability to work collaboratively with various teams, including Prevention and Detection, ensures that you can manage work volumes and escalate cases as necessary. You are proactive in seeking solutions and enhancing production within the fraud operations team.

Desirable

Experience in the financial services industry is a plus, as is familiarity with fraud detection tools and methodologies. You may have a background in compliance or risk management, which would further enhance your ability to contribute to the team's objectives.

What you'll do

In this role, you will be responsible for executing thorough investigations to confirm fraud and define appropriate next steps. You will research and gather information, engaging with members and financial institutions as necessary to clarify applicant statements. Your work will involve providing internal support for less complex fraud and disputes-related tasks, enhancing production, and managing work volumes effectively.

You will serve as a liaison between the Prevention and Detection teams and Fraud Investigations, ensuring that service level agreements (SLAs) are met across multiple product lines. Your role will also involve safeguarding the institution against fraud-related financial losses, which is critical to maintaining the trust of SoFi's members.

What we offer

SoFi offers a dynamic work environment where you can shape a brighter financial future alongside a dedicated team. You will have the opportunity to invest in your career and contribute to innovative, mobile-first technology that helps millions of members reach their financial goals. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds in our team.

Join us in making a direct impact on people's lives through our financial services. We are committed to fostering a culture of growth and development, providing you with the resources and support needed to succeed in your role.