For millions of customers worldwide, the Amazon name is synonymous with delivery – and the Cross-Border Delivery Experience (XB DEX) team provides global customers with innovative ways to get what they want and need, by enabling the choices they make on every order, every day. XB DEX builds, launches, and manages customer-facing products that define the delivery experience for millions of cross-border customers along with the CX features presented to them every day from Search through Checkout. Together, XB DEX is changing how customers experience delivery – from the speed, convenience, and selection features they see on the site every day, to launching delivery benefits and new programs for customers around the world.
What will you do?
As a Program Manager, you will lead initiatives to improve the Import Fees experience for XB customers. You will own the roadmap to deliver accuracy and performance goals. You will handle complex dive deeps and business management scenarios, proactively identifying gaps/opportunities.
The ideal candidate thrives on data-driven decision making, has solid program management background. S/he can lead and deliver on high-level strategic initiatives. They can roll up their sleeves, dig in and get the job done. Strong business judgment, ability to influence cross-functional teams, customer-centric and creative mindset with strong analytical skills are essential. This opportunity requires excellent program management, prioritization, and communication skills, as well as the ability to navigate ambiguity.
Key job responsibilities
Define program roadmap, Track and report progress, Manage stakeholders, Lead dive-deeps, support in requirement gatherings, and prioritize competing opportunities.
• Work directly with Tech and Product to deliver on annual roadmap.
• Understand customer (external and internal) needs, define clear requirements and execute to high expectations in a fast-paced environment.
• Interact with stakeholders at multiple levels and in multiple locations, working with business, operations, tech and BI teams to define and deliver solutions.
• Anticipate bottlenecks, provide escalation management, and make tradeoffs to balance business needs versus technical or operational constraints.- 2+ years of program or project management experience- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
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