Our overall mission is simple: To be Earth’s most customer-centric company. We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will deliver world class AI generated experiences to our customers.
Prime Video is looking for a Quality Analyst who will have responsibility to assess the output produced by content moderators and machine learning models, assessing the quality and providing vital insights to program, operations, and science teams to improve moderator and machine learning models quality.
The role will require you to make the right judgement in prioritizing tasks, supporting the organization and ensuring defects do not persist. Your role will be to help set and oversee the quality standards of the data the team produces. You will implement metrics, identify external signals, and work with the team to build processes to reduce risk across the programs you support. You will consolidate large data sets into simplified insights that drive business growth and reduce risk.
You will also be responsible for producing reports that show the quality assessments completed by the quality team as well as conducting data analysis to identify key drivers and insights that may be reducing the effectiveness of the models’ outputs. You will produce reports and evidence backed by data and present these findings to science, engineering and program teams.
Key job responsibilities
Leadership
- Knows and communicates Amazon's mission, vision and strategy
- Ability to communicate with diverse stakeholders such as Program leadership, Operations leads, Technology teams, Business
- Ability to confidently facilitate team discussions and communicate business messages
- Can adapt well to changing circumstances, direction, and strategy
- Strong interpersonal and communication skills,
- Ability to organize, prioritize and schedule work assignments
- Experience managing core business KPI’s
Operational Delivery
- Understands operational principles of service delivery and uses data to support continuous improvement
- Contribute in gathering requirements and delivering complete data solutions to drive insights and flag risks to Quality, Program, and Operations
- Leading low to mid complex analytical deep dives to identify potential process gaps
- Implementing metrics to analyze key inputs for risk detection and defect reduction
- Recognizing and adopting best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation
Continuous Improvement
- Uses data to identify areas of ongoing improvement in how content compliance and risk is managed
- Feedback Loop: Continuously communicate with the model development team to provide insights and observations regarding content moderation challenges, and potential improvements for the ML model's performance
- Data Integrity: Ensure the accuracy and integrity of the audited data by performing regular quality checks, identifying and addressing inconsistencies, and maintaining a high standard of data cleanliness
- Adaptation: Keep up-to-date with the latest content policy trends, customer expectations, language requirements, to adapt to audit strategies and guidelines accordingly
A day in the life
This is an individual contributor (IC) role focused on quality assessments and data insights for the program, operations, and quality teams to action and drive improvement.
You will provide reports that include the outcome and quality assessment of the audit and present findings, trends, and insights to business and science teams to improve the models training.- 1+ years of tax, finance or a related analytical field experience
- 1+ years of complex Excel VBA macros writing experience
- Experience defining requirements and using data and metrics to draw business insights
- Experience with SQL or ETL
- Bachelor's degree or equivalent- Experience working with Tableau
- Experience using very large datasets
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
