Principal Designated Support Engineer

Who you are

You have a strong background in technical support, ideally with experience in cloud data platforms. You are skilled at building relationships with customers and understand their unique use cases, enabling you to provide tailored solutions. Your communication skills are top-notch, allowing you to effectively convey technical concepts to both technical and non-technical stakeholders. You thrive in collaborative environments and enjoy working with cross-functional teams to drive customer success. You are proactive in seeking feedback and using it to inform product improvements, ensuring that customer needs are met. You are passionate about technology and eager to stay updated on industry trends and advancements.

What you'll do

In this role, you will be the primary point of contact for designated customers, providing them with expert advice on the optimal use of the Snowflake platform. You will work closely with customers to understand their specific needs and challenges, delivering exceptional service that enhances their experience. You will collaborate with product and engineering teams to relay customer feedback and advocate for necessary improvements. Your role will involve troubleshooting complex technical issues and guiding customers through resolutions, ensuring they achieve the highest levels of performance from their Snowflake implementation. You will also contribute to knowledge sharing within the team, helping to build a culture of continuous improvement and learning.

What we offer

At Snowflake, we foster a culture of innovation and collaboration, where your contributions can make a significant impact. We provide opportunities for professional growth and development, encouraging you to expand your skills and advance your career. Our team is dedicated to creating a supportive environment that values diverse perspectives and experiences. We offer competitive compensation and benefits, along with a commitment to work-life balance. Join us in empowering enterprises to achieve their full potential through data-driven insights and solutions.