Customer Success Manager

Who you are

You have a proven track record in customer success or account management, ideally within the SaaS or digital product space. Your ability to build and maintain strong relationships with clients is paramount, as you will be the primary point of contact for FastSpring’s strategic accounts. You possess exceptional communication skills, allowing you to effectively educate clients on product offerings and set clear expectations for deliverables. You are adept at managing customer experiences and are driven by a desire to meet engagement, expansion, and retention targets. You thrive in a collaborative environment, working closely with internal teams to ensure client needs are met and exceeded. You are committed to fostering an inclusive work environment and are passionate about helping clients achieve their goals.

What you'll do

As a Customer Success Manager at FastSpring, you will take ownership of the client relationship process for strategic accounts. You will be responsible for managing the customer experience across a specified customer base, ensuring that clients receive unparalleled service and support. Your role will involve educating clients about FastSpring’s product and service offerings, setting clear expectations, and proactively enabling their success. You will work closely with internal resources to address client needs and resolve any issues that may arise. Your focus will be on building long-term relationships that drive client satisfaction and retention. You will also track engagement metrics and work towards achieving agreed-upon targets, contributing to the overall growth and success of the company.

What we offer

FastSpring offers a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with a diverse team of professionals who are committed to excellence and customer satisfaction. We invest in our employees' professional development, providing opportunities for growth and advancement within the company. Our culture is built on inclusivity and support, ensuring that every team member feels valued and empowered to contribute to our mission. Join us in making a significant impact in the ecommerce space for SaaS and digital products.