Customer Support Engineer I (Accounting)

Who you are

You are an enthusiastic individual who thrives on challenges and is dedicated to delivering outstanding customer experiences. In this entry-level role, you will take ownership of customer issues, ensuring that they are resolved efficiently and effectively. You possess strong communication skills, allowing you to coordinate with dealership clients regarding support issues and keep the support team aligned with processes and deliverables. You enjoy working in a collaborative environment and are eager to learn and grow within the company.

Desirable

While not required, experience in customer support or a related field would be beneficial. Familiarity with the automotive industry or cloud-native platforms can also enhance your ability to succeed in this role.

What you'll do

As a Customer Support Engineer I at Tekion, you will be responsible for addressing customer inquiries and resolving issues related to our innovative automotive platform. You will work closely with dealership clients, acting as a subject matter expert to guide them through any challenges they face. Your role will involve troubleshooting technical issues, providing timely updates, and ensuring customer satisfaction. You will collaborate with various teams to improve processes and enhance the overall customer experience. Your contributions will help maintain the high standards of service that Tekion is known for.

What we offer

At Tekion, we foster a transparent and collaborative culture where you can work both independently and as part of a team. You will have the opportunity to develop your skills in an agile environment, with support from experienced colleagues. We offer a competitive salary and benefits package, along with opportunities for professional growth and advancement within the company. Join us in positively disrupting the automotive industry and making a meaningful impact on customer experiences.