Senior Platform Operations Specialist

Who you are

You have a strong background in platform operations, ideally with experience in managing customer-facing roles. You understand the importance of operational excellence and have a knack for designing scalable workflows that enhance efficiency. Your ability to guide and mentor junior teammates is a key strength, as you believe in fostering a collaborative environment where everyone can thrive. You are detail-oriented and ensure accuracy in every engagement, understanding that the seamless experience you provide is crucial for client satisfaction. You are passionate about leveraging technology and data to drive improvements and are always looking for innovative solutions to complex problems. You thrive in a flexible work environment and are comfortable navigating both in-person and remote collaboration.

What you'll do

In this role, you will be responsible for executing day-to-day platform operations while also taking the lead on designing and optimizing processes that enhance service delivery. You will work closely with high-profile international clients, ensuring that their needs are met with the highest standards of service. Your role will involve analyzing operational workflows and identifying areas for improvement, allowing you to implement best practices that drive efficiency. You will also be tasked with mentoring junior team members, sharing your expertise to help them develop their skills and contribute effectively to the team. Collaboration with cross-functional teams will be essential as you work to align operational strategies with client goals. You will play a key role in shaping the client experience, ensuring that every interaction is positive and impactful. Your insights will help inform strategic decisions that drive the company's mission forward.

What we offer

At CreatorIQ, we believe in the power of a comprehensive benefits package that supports our team members' well-being. We offer a flexible work model that combines in-person and remote work, allowing you to adapt your work style to what suits you best. Our culture is built on values that prioritize intentionality, excellence, and collaboration. You will be part of a dynamic team that celebrates differences and encourages innovation. We are committed to your professional growth and provide opportunities for you to expand your skills and advance your career. Join us in transforming the marketing industry and making a meaningful impact on businesses worldwide.