Secure access for a cloud-first world
Zscaler, headquartered in San Jose, California, is a leader in cloud security solutions, providing services to over 7,000 customers including major corporations like Netflix and Siemens. Founded in 2008, Zscaler went public in 2018 and has since raised over $500 million in funding, with a current va...
Zscaler offers competitive salaries, equity options, generous PTO policies, and a flexible remote work policy to support work-life balance. Employees ...
Zscaler fosters a culture of innovation and agility, emphasizing a cloud-first approach to security. The company values transparency and collaboration...
Zscaler • Tokyo, JPN
Zscaler is seeking a Manager of Technical Success to lead a global customer-focused team dedicated to delivering high-impact experiences. This role emphasizes collaboration and innovative solutions to ensure customers achieve their goals with Zscaler's technology.
You have a strong background in customer success management, ideally with experience in technical environments. You understand the importance of building high-performing teams and fostering a culture of execution centered on customer obsession. Your ability to solve complex challenges and drive results is evident in your previous roles. You thrive in environments that value transparency and constructive debate, and you are committed to making a positive difference on a global scale. You possess excellent communication skills, enabling you to engage effectively with customers and internal teams alike. You are driven by purpose and have a passion for cybersecurity, understanding its critical role in today's digital landscape.
In this role, you will lead the Customer Success Organization at Zscaler, focusing on delivering high-impact experiences for customers. You will oversee the implementation phase and ensure that customers leverage Zscaler's technology to its fullest potential. Your responsibilities will include collaborating with cross-functional teams to identify innovative solutions that meet customer needs. You will analyze customer data and feedback to drive continuous improvement in service delivery. Additionally, you will mentor and develop your team, fostering a culture of accountability and ownership. You will work closely with product and engineering teams to advocate for customer needs and influence product development. Your role will also involve establishing metrics to measure customer success and satisfaction, ensuring that Zscaler remains a trusted partner in their digital transformation journey.
Zscaler provides a dynamic work environment where your impact matters more than your title. You will be part of a culture that values high accountability and urgency, enabling you to do your best work. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will have the chance to work with cutting-edge technology in the cybersecurity space, making a meaningful difference for customers worldwide. Join us in shaping the future of cybersecurity and be part of a team that is dedicated to excellence.
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