Scaled Customer Success Manager (Public Sector)

Who you are

You have a proven track record in customer success, particularly in the public sector, where you've successfully managed relationships and driven user adoption at scale. Your ability to engage with customers post-sales is key to ensuring they derive maximum value from the platform. You understand the importance of nurturing these relationships to support high retention rates and are comfortable working with various stakeholders to achieve this.

You are ambitious and highly productive, thriving in environments where you can make a significant impact. Your experience has equipped you with the skills to analyze customer needs and tailor your approach to meet those needs effectively. You are adept at using data to inform your strategies and decisions, ensuring that you are always focused on delivering business value.

Your communication skills are exceptional, allowing you to articulate complex concepts clearly and effectively to diverse audiences. You are a team player who collaborates well with others, understanding that success in customer success is often a team effort. You are also comfortable working independently and taking initiative to drive projects forward.

Desirable

Experience in the technology sector, particularly with content management solutions, would be a plus. Familiarity with AI-driven platforms and their applications in business workflows can enhance your effectiveness in this role. You are also encouraged to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.

What you'll do

In this role, you will be responsible for engaging with customers after the sales process, ensuring they are successfully onboarded and utilizing the Box platform to its fullest potential. You will drive user adoption by providing guidance and support, helping customers understand how to leverage the platform to transform their workflows. Your focus will be on delivering business value, which is critical for maintaining high retention rates.

You will work closely with various teams within Box, including sales, product, and support, to ensure a seamless customer experience. Your insights will help shape the customer journey, and you will be instrumental in identifying opportunities for upselling and cross-selling additional services or features that can benefit your customers.

Regular check-ins with customers will be part of your routine, allowing you to gather feedback and address any concerns proactively. You will also analyze customer usage data to identify trends and areas for improvement, ensuring that you are always aligned with customer needs and expectations.

Your role will involve creating and delivering training sessions and resources to help customers maximize their use of the platform. You will be a trusted advisor, guiding customers through best practices and helping them navigate challenges as they arise.

What we offer

At Box, we offer a competitive salary range of $81,000 to $101,500 USD, along with equity and comprehensive benefits. You will have the opportunity to work in a collaborative environment that values innovation and customer success. Our culture encourages professional growth and development, providing you with the resources and support needed to excel in your role. Join us in transforming how organizations manage their content and workflows in the AI-first era.