Disputes & Chargebacks Specialist

Who you are

You have a strong background in managing disputes and chargebacks, ideally within the payments or financial services industry. Your attention to detail is exceptional, and you thrive in environments where precision is key. You enjoy solving complex problems and have a knack for navigating compliance and customer experience challenges. You are comfortable working with various stakeholders and can communicate effectively across teams. You are proactive in identifying potential risks and are committed to protecting both the company and its customers. You understand the importance of maintaining a positive customer experience while managing disputes effectively.

What you'll do

In this role, you will own the full disputes and chargebacks lifecycle, from intake and investigation through submission and resolution. You will manage and file disputes with card networks and ensure compliance with relevant regulations. You will analyze dispute trends and work on strategies to minimize chargebacks. Collaborating with cross-functional teams, you will help develop processes that enhance customer experience while mitigating risks. You will also be responsible for maintaining accurate records and documentation related to disputes and chargebacks. Your role will involve continuous improvement efforts to streamline operations and enhance the overall efficiency of the dispute management process.

What we offer

At Rain, you will be part of a dynamic team that is shaping the future of payments. We offer a collaborative work environment where your ideas can make a significant impact. You will have opportunities for professional growth and development, as we believe in empowering our team members to explore their potential. Our company culture emphasizes teamwork and innovation, and we regularly hold team summits to strengthen relationships and foster a sense of community. We also provide benefits that support your well-being, including health and wellness spending options.