Customer Support Engineer - PWD/PCD

Who you are

You are a tech enthusiast who thrives in a fast-paced environment, eager to support customers and help them navigate the world of payments. Your background in customer support or technical assistance has equipped you with the skills to troubleshoot issues effectively and provide exceptional service. You understand the importance of communication and are adept at explaining complex concepts in a clear and concise manner. You are a problem solver at heart, always looking for ways to improve processes and enhance the customer experience. You are comfortable working with various technologies and are excited about the opportunity to learn and grow within a fintech company. You believe in the power of innovation and are motivated by the chance to contribute to a team that is shaping the future of payments.

What you'll do

As a Customer Support Engineer at CloudWalk, you will be the first point of contact for our customers, assisting them with inquiries and technical issues related to our payment solutions. You will work closely with the engineering team to resolve complex problems and ensure that our customers have a seamless experience. Your role will involve troubleshooting technical issues, providing guidance on product features, and gathering feedback to help improve our services. You will also be responsible for documenting customer interactions and solutions to build a knowledge base that can be used for future reference. Collaboration with cross-functional teams will be key, as you will need to communicate customer needs and insights to help drive product improvements. You will have the opportunity to participate in training sessions to enhance your skills and stay updated on the latest developments in our technology.

What we offer

At CloudWalk, we offer a vibrant work culture that encourages creativity and innovation. You will be part of a team that values collaboration and supports each other in achieving common goals. We provide opportunities for professional development and growth, ensuring that you have the resources you need to succeed in your role. Our office in São Paulo is designed to foster teamwork and communication, with a focus on creating an enjoyable work environment. We believe in the importance of work-life balance and offer flexible working arrangements to accommodate your needs. Join us at CloudWalk and be part of a company that is not just another fintech unicorn, but a community of dreamers and makers dedicated to building the future of payments.