Senior Customer Success Manager

Who you are

You have 5+ years of experience in customer success or account management, ideally within the technology sector — you understand how to independently drive account plans and solve complex customer problems. Your consultative acumen allows you to uncover customers' core strategic objectives and pain points, enabling you to provide tailored solutions that enhance their experience with Okta's products.

You possess a strong passion for technology and strategic problem-solving — your ability to build trusted relationships at all levels of an organization is key to your success. You are an execution powerhouse, adept at handling medium ARR customers with complex business needs and custom deployments. Your expert-level product knowledge empowers you to prescribe best practices and drive the adoption of Okta's solutions.

You thrive in collaborative environments, working closely with Sales, Product, Support, Renewals, Professional Services, and Engineering teams to connect customer needs with the right solutions. You are a lifelong learner, eager to grow and adapt in a fast-evolving industry, and you believe in the importance of diverse perspectives in driving innovation.

Desirable

Experience with identity management solutions or similar technologies is a plus — familiarity with Okta's products will give you an edge in understanding customer needs and driving adoption. You are comfortable navigating complex organizational structures and can effectively communicate technical concepts to non-technical stakeholders.

What you'll do

As a Senior Customer Success Manager at Okta, you will architect and execute complex value plans that align with customer objectives. You will engage with customers to understand their unique challenges and work collaboratively to develop strategies that drive success. Your role will involve conducting regular business reviews, identifying opportunities for growth, and ensuring that customers derive maximum value from Okta's solutions.

You will leverage your consultative skills to guide customers through their journey, helping them to adopt new features and functionalities that enhance their security posture. By building strong relationships, you will become a trusted advisor, advocating for customer needs within Okta and ensuring that their feedback informs product development.

You will also collaborate with cross-functional teams to address customer issues and drive resolution, ensuring a seamless experience throughout the customer lifecycle. Your ability to analyze customer data and metrics will help you identify trends and proactively address potential challenges before they escalate.

What we offer

At Okta, we are committed to fostering a culture of inclusion and innovation. You will have the opportunity to work with a diverse team of professionals who are passionate about technology and dedicated to making a difference. We offer competitive compensation and benefits, including opportunities for professional development and growth.

Join us in building a world where identity belongs to everyone — your contributions will play a vital role in shaping the future of identity management and security. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and experiences.