Associate Renewal Sales Specialist, Customer Retention

Who you are

You are an enthusiastic individual ready to embark on a career in sales, particularly in customer retention. You thrive in collaborative environments and are eager to develop trusted relationships with key accounts. Your ability to communicate effectively and empathize with customers will be crucial in driving renewal rates. You are accountable and ready to take on challenges, believing in the power of teamwork to achieve lasting growth.

What you'll do

In this role, you will be responsible for managing a high volume of renewals, making at least 50 calls and emails daily to customers in the North America region. You will collaborate with various internal teams, including legal, finance, and engineering, to ensure a seamless renewal process. Your focus will be on understanding customer requirements and identifying any roadblocks that may hinder the renewal process. You will work closely with Customer Success and Account Executives to maximize the value delivered to customers, ensuring that they receive a high return on investment from SolarWinds solutions.

What we offer

At SolarWinds, we prioritize a people-first culture, offering a supportive environment where you can grow your career. You will have the opportunity to work with a talented team dedicated to helping customers succeed. We believe in hiring based on attitude and commitment, providing you with the tools and resources needed to excel in your role. Join us and be part of a mission-driven company that values innovation and collaboration.