The AI platform for effortless trust management
Vanta is a leading AI trust management platform headquartered in Civic Center, San Francisco, CA. The company specializes in helping startups streamline their security auditing processes, enabling them to achieve compliance with standards like SOC 2 and ISO 27001. With over 1,000 employees and a val...
Vanta offers comprehensive medical, dental, and vision coverage for employees and their dependents, along with a competitive PTO policy. Employees enj...
Vanta's culture is centered around efficiency and innovation in security compliance. By focusing on startups, Vanta fosters a unique environment that ...
Vanta • Sydney, Australia
Vanta is seeking a Manager of Technical Support to lead their APJ Support team in Sydney. You'll be responsible for resolving complex technical issues and enhancing customer experiences. This role requires strong leadership and decision-making skills.
You have a proven track record in leading support teams, with a focus on building a collaborative culture that values accountability and customer satisfaction. Your experience includes managing and coaching support professionals, ensuring they are equipped to handle complex technical challenges effectively. You possess strong decision-making skills and are data-fluent, allowing you to make informed choices that enhance operational systems and improve customer experiences. You understand the importance of integrating AI into support processes, ensuring that your team can leverage technology to provide exceptional service. You are passionate about customer education and have a deep commitment to excellence in customer experience.
As the Manager of Technical Support at Vanta, you will lead a high-performing support team dedicated to resolving complex technical issues for customers across the APJ region. You will manage, coach, and develop support professionals, fostering a culture of collaboration and accountability. Your role will involve shaping how support scales in an AI-powered, human-led model, ensuring that your team is equipped to deliver exceptional customer experiences. You will work closely with the Global Director of Support, serving as the regional voice within the global support organization. Your strategic ownership will drive improvements in operational systems, influencing product quality and cross-functional outcomes. You will focus on deep troubleshooting and providing clear guidance to customers, making complex solutions seem simple. Your leadership will be crucial in building a capable and empowered team that can tackle Vanta's most complex customer challenges.
At Vanta, you will be part of a kind and talented team that is committed to helping businesses earn and prove trust. We offer a supportive work environment where you can grow your skills and advance your career. You will have the opportunity to influence the direction of our support operations and make a significant impact on customer satisfaction. We believe in continuous learning and provide resources to help you develop professionally. Join us in our mission to make security continuous and transparent for thousands of companies worldwide.
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