Customer Service Specialist - Healthcare Billing, Amazon Healthcare Revenue Cycle

Who you are

You are a dedicated Customer Service Specialist with experience in healthcare billing, ready to engage with patients and resolve their inquiries effectively. You possess strong communication skills and are adept at navigating complex healthcare systems, ensuring that patients receive the support they need. Your problem-solving abilities are complemented by a commitment to delivering high-quality service, making you an essential part of the healthcare team. You thrive in environments where you can make a difference in patients' lives, and you are motivated to contribute to the transformation of healthcare experiences.

What you'll do

In this role, you will handle patient phone calls and message inquiries, ensuring that each interaction is positive and productive. You will de-escalate issues and assist patients with navigating their healthcare needs, including insurance, billing, medical records, authorizations, and referrals. Collaborating with providers and operations team members, you will address urgent tasks related to patient billing issues and questions. You will proactively reach out to patients with open balances, providing them with payment options and educating them on their health insurance benefits. Your role is crucial in maintaining patient satisfaction and fostering a supportive healthcare environment.

What we offer

At Amazon, we offer a comprehensive benefits package that includes medical, financial, and other perks to support your well-being. You will be part of a team that values innovation and collaboration, working towards a common goal of enhancing the healthcare experience for patients. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives to drive change in healthcare.