Customer Service Delivery Advocate

Who you are

You have at least 2 years of customer-facing experience and are passionate about delivering exceptional service. You understand the importance of building relationships and creating positive experiences for customers. You are adaptable and can thrive in a fast-paced environment, ready to take on challenges with a smile. Your communication skills are top-notch, allowing you to effectively engage with customers and address their needs. You are a team player who enjoys collaborating with others to achieve common goals. You are committed to continuous improvement and are eager to learn and grow within the company.

What you'll do

As a Customer Service Delivery Advocate at Carvana, you will be the face of the company, delivering happiness to customers during their car-buying journey. You will engage with customers on the driveway, ensuring they have a seamless experience from start to finish. Your role will involve answering questions, providing information about our services, and assisting customers with any issues they may encounter. You will also have the opportunity to get involved in local community initiatives, helping to reintroduce happiness into the car-buying process. Your shifts will vary, requiring flexibility to work from 7am to 9pm, including weekends. You will be part of a dynamic team that values collaboration and customer satisfaction.

What we offer

At Carvana, we believe in investing in our team members' success. You will start with a competitive hourly rate of $24, with opportunities for growth based on performance. Our Careers Not Jobs program allows you to increase your pay every 90 days based on merit, with potential earnings reaching up to $26 per hour within your first year. We offer a supportive work environment where you can develop your skills and advance your career. Additionally, you will enjoy benefits that promote your well-being and work-life balance, as we understand that when our team members grow, we grow as a company.