• Support Travel and Events supplier spend and program strategies in accordance with business strategies and program goals
• Assists the Travel Service Managers with customer experience issues impacting the program and preparing resolution recommendations
• Enhances the employee experience by supporting value creation projects which may require change management, stakeholder alignment, and relationship management with global suppliers.
• Supports internal teams on sourcing events from requirement building through program implementation
• Supports cost and savings analysis which analyze the impact of decisions, shows alternative options and decision criteria including cost estimates and supplier recommendations
• Participates in the design and development of strategic plans, roadmaps while working closely with leadership to align to broader strategies
• Contributes to the creation of white papers, strategic plans and business reviews to inform, influence decisions and gain agreement from key stakeholders and leadership
• Develop and maintain strong relationships with internal and external partners to share and leverage best practices and drive innovation (e.g., finance, procurement, legal and other business teams)
• Assist in implementing new travel tools, monitoring adoption and tracking areas of improvement
• Assist with travel communications and any travel related marketing activities
• Performs market research to discover new suppliers and qualify existing suppliers
• Reporting and tracking productivity metrics for the global travel projects
A day in the life
In this role we are seeking a customer obsessed Hotel Category Manager to help support the global team in their daily initiatives to deliver.
This role will be responsible for activities including supplier management initiatives, customer loyalty and experience programs, , internal project support and delivering a customer experience to support the firm’s business travel program objectives. The individual in this role must quickly develop partnerships with internal stakeholders, 3rd party partners, and senior leadership to build alignment and drive program goals, key projects, and initiatives.
• Bachelor's Degree or equivalent work experience
• 5+ years of category management experience / travel and meeting supplier management
• Proven track record of supporting travel initiatives and programs
• Organizational and analytical skills, excellent written and oral communication skills, including experience in strategic business discussions that require the ability to form a strong point of view
• Innovative, hands-on, results-oriented, great use of process improvements and ability to meet tight deadlines
Comprehensive understanding of the travel and meeting industry ecosystem
• Experience with travel and meeting supply base, travel technologies, and meetings management systems
• Proficient with Microsoft Office (Word, Excel, PowerPoint), and project management tools
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