Salesforce Solution Architect, Service Cloud

Who you are

You have a strong background in Salesforce solutions, particularly with Service Cloud and Einstein, and you understand how to leverage these technologies to enhance customer experiences. Your experience with AI and cloud technologies positions you as a key player in driving innovation and transformation within organizations. You thrive in collaborative environments, working closely with cross-functional teams to develop and implement cutting-edge solutions that meet client needs. You are passionate about staying ahead in the rapidly evolving digital landscape and are eager to contribute to the future of AI-powered business solutions.

Desirable

Experience with Amazon Connect and other AI technologies is a plus, as it complements your Salesforce expertise. You are familiar with conversational AI and predictive analytics, which allows you to create impactful customer outcomes. Your ability to communicate complex technical concepts to non-technical stakeholders is essential for success in this role.

What you'll do

As a Salesforce Solution Architect at NeuraFlash, you will be responsible for designing and implementing innovative solutions that integrate Salesforce technologies with AI capabilities. You will collaborate with clients to understand their business challenges and develop tailored strategies that leverage Salesforce Einstein and Service Cloud Voice. Your role will involve creating advanced AI-powered bots and streamlining business operations to enhance efficiency and customer satisfaction. You will also work on projects that utilize generative AI technologies, ensuring that NeuraFlash remains at the forefront of AI innovation.

You will engage with clients throughout the project lifecycle, from initial consultation to deployment, ensuring that solutions are aligned with their goals and deliver tangible results. Your expertise will guide the technical direction of projects, and you will mentor junior team members, fostering a culture of learning and growth within the organization. You will celebrate successes with your team, creating a positive and collaborative work environment.

What we offer

At NeuraFlash, you will be part of a dynamic team that values creativity and innovation. We offer a flexible remote work environment, allowing you to balance your professional and personal life effectively. Our culture encourages collaboration and fun, with team-building activities that strengthen relationships and celebrate achievements. You will have the opportunity to work on groundbreaking projects that shape the future of AI and business technology, making a significant impact on our clients and the industry as a whole. We believe in empowering our employees to grow and succeed, providing the resources and support needed to excel in your career.