The everything store and cloud computing leader
Amazon, headquartered in South Lake Union, Seattle, WA, is the world's largest online retailer and a leader in cloud computing through Amazon Web Services (AWS). With over 1.5 million employees globally, Amazon operates in various sectors, including AI with its Alexa devices and a vast marketplace k...
Amazon offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also have access to a learning ...
Amazon's culture is driven by customer obsession and a focus on innovation. The company encourages employees to think big and move fast, fostering an ...
Amazon • Bengaluru, Karnataka, IND
Amazon is hiring an IT Support Associate II to provide seamless end-to-end services and technical support for corporate employees. You'll engage with various teams to diagnose and resolve hardware and software issues. This role requires strong communication skills and a customer-obsessed mindset.
You have a solid background in IT support, with experience in providing technical assistance to corporate employees. Your advanced understanding of IT standards, systems, and equipment allows you to work independently or collaboratively to manage projects effectively. You possess strong communication skills and a customer-obsessed mindset, ensuring that you deliver high-quality support to Amazonians across teams. You are adept at diagnosing and resolving a wide variety of specialized hardware and software issues, and you thrive in environments where you can mentor others and handle escalations. Your analytical competencies enable you to adapt quickly to new processes and implement successful solutions.
As an IT Support Associate II at Amazon, you will be the go-to expert for corporate employees, providing comprehensive ticket-based, walk-up, and remote Help desk support across Amazon's multi-site environments. You will deliver high-quality, hands-on troubleshooting and resolution of technical issues, ensuring uninterrupted productivity for your colleagues. Your role will involve managing service provider engagements and overseeing on-premises infrastructure to maintain internal solutions. You will engage with various teams to understand their technical needs and provide tailored support, making you a crucial part of the IT Services Team. You will also have the opportunity to develop your career while supporting Amazon's unique corporate infrastructure and service platforms.
At Amazon, you will be part of a dynamic team that values innovation and efficiency. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering a diverse and inclusive workplace. You will have access to various career development opportunities and the chance to make a significant impact on our corporate infrastructure. We offer a supportive environment where you can grow your skills and contribute to maintaining Amazon's high standards of service.
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