Product Operations Manager, Cards

Who you are

You have a strong background in operations, ideally with experience in consulting, finance, or technology — your analytical skills enable you to make data-driven decisions that enhance operational efficiency. You thrive in collaborative environments, working closely with cross-functional teams to achieve common goals. Your experience in managing projects and operations equips you with the ability to navigate complex challenges and drive impactful results. You are passionate about improving processes and delivering exceptional service to customers, ensuring that their needs are met effectively. You understand the importance of communication and relationship-building, both internally with team members and externally with suppliers and clients. You are adaptable and open to learning, always looking for ways to grow and develop in your career.

What you'll do

As a Product Operations Manager for Cards at Tide, you will play a crucial role in the Payments Operations team, ensuring that our card services run smoothly and efficiently. You will collaborate with various departments, including member support, financial crime, finance, tech, and product, to streamline operations and enhance the customer experience. Your responsibilities will include analyzing operational data to identify trends and areas for improvement, implementing best practices, and ensuring compliance with regulatory requirements. You will also work closely with suppliers and Tide Members to address any operational challenges and ensure that our services meet their needs. Your role will involve regular communication with stakeholders to keep them informed of progress and developments, as well as participating in strategic planning sessions to align operational goals with the company's objectives. You will be instrumental in driving initiatives that enhance our card offerings and contribute to the overall success of Tide.

What we offer

At Tide, we are committed to fostering a diverse and inclusive workplace where every team member can thrive. We offer competitive compensation and benefits, along with opportunities for professional development and growth. You will be part of a dynamic team that values collaboration and innovation, working together to transform the small business banking market. Our culture encourages open communication and feedback, allowing you to contribute your ideas and insights to shape the future of our services. We believe in the importance of work-life balance and provide flexible working arrangements to support our employees' well-being. Join us at Tide and be part of a mission-driven company that is making a positive impact on the lives of SMEs.