Account Executive, Mid-Market

Who you are

You are an experienced Account Executive with a proven track record in managing mid-market accounts. You have a strong ability to build positive relationships with customers and understand their workforce upskilling and reskilling needs. You are motivated and successful in exceeding quarterly and annual targets for retention and growth, including quota, GRR, NRR, cross-sell, and upsell for assigned accounts. You are adept at consulting with economic buyers and stakeholders to develop account strategies that align with customer needs. You leverage key customer and industry data points to drive success and ensure customer satisfaction throughout the lifecycle of their engagement with Skillsoft.

You possess excellent communication skills, both digital and in-person, allowing you to effectively engage with customers across Canada. You are skilled in generating, updating, and closing renewal and expansion opportunities, ensuring forecast accuracy and meeting targets. You provide guidance, tools, resources, and best practices across multiple Skillsoft products and solutions, ensuring each customer achieves measurable value from their investment.

Desirable

Experience in the learning and development sector is a plus, as is familiarity with digital communication tools and customer relationship management systems. You are a team player who collaborates effectively with internal resources to meet customer needs and drive success.

What you'll do

In this role, you will be responsible for managing a portfolio of existing accounts and driving the success of Skillsoft's innovative products. You will consult with customers to understand their workforce transformation needs and develop account strategies that align with their business challenges and goals. You will establish strong customer partnerships throughout the lifecycle, from onboarding to renewal, ensuring that customers receive the support they need to achieve their objectives.

You will exceed quarterly and annual targets for retention and growth, including quota, GRR, NRR, cross-sell, and upsell for your assigned accounts. You will generate, update, and close renewal and expansion opportunities, ensuring forecast accuracy and meeting targets. You will leverage internal resources appropriately to meet customer needs and provide guidance, tools, resources, and best practices across multiple Skillsoft products and solutions.

You will be expected to conduct business reviews with customers to ensure they are achieving measurable value from their investment in Skillsoft's solutions. You will also collaborate with your team to share insights and strategies that can enhance customer success across the organization.

What we offer

Skillsoft offers a dynamic work environment where you can grow your career while making a meaningful impact on organizations and individuals through transformative learning experiences. We believe in the potential of every team member and provide opportunities for professional development and growth. Join us in our quest to transform learning and help individuals unleash their edge.