Automating responses to critical events for safety
Everbridge, headquartered in Burlington, Massachusetts, specializes in critical event management and communication solutions. Trusted by over 6,000 customers, including major organizations like the U.S. Department of Homeland Security and the United Nations, Everbridge helps businesses manage safety...
Everbridge offers competitive equity options, generous PTO policies, and a flexible remote work environment, along with comprehensive health benefits ...
Everbridge fosters a culture focused on safety and responsiveness, encouraging employees to innovate in critical event management. The company values ...
Everbridge • San Diego, CA
Everbridge is seeking a Technical Account Manager to provide technical consultancy and support for the Everbridge Control Center solution. You'll work closely with clients to enhance their business continuity efforts. This role requires strong communication and technical skills.
You have a strong background in technical consultancy and account management, ideally with experience in business continuity solutions. You excel in communication and can effectively represent client needs within your organization. Your ability to understand technical requirements and translate them into actionable solutions is key to your success. You are proactive in identifying potential issues and advocating for your clients to ensure their needs are met. You thrive in collaborative environments and enjoy working closely with cross-functional teams to deliver exceptional service. You are committed to continuous learning and staying updated on industry trends to better serve your clients.
As a Technical Account Manager at Everbridge, you will be the primary point of contact for clients utilizing the Everbridge Control Center solution. You will provide technical consultancy and support during the deployment phase, ensuring that clients are set up for success. Your role will involve system design and configuration support, helping clients tailor the solution to their specific needs. You will conduct training sessions to empower clients to use the Control Center effectively, enhancing their operational resilience. Additionally, you will act as an advocate for your clients within Everbridge, ensuring their feedback is communicated and addressed. You will collaborate with the Professional Services team to identify opportunities for expanding the use of the Control Center, driving value for clients. Your ability to build strong relationships with clients will be essential in fostering trust and ensuring long-term satisfaction.
At Everbridge, we offer a dynamic work environment where you can make a significant impact on our clients' success. You will have the opportunity to work with a diverse range of clients, from government agencies to large enterprises, helping them navigate critical situations. We provide ongoing training and professional development opportunities to support your growth in the role. Our team is dedicated to fostering a culture of collaboration and innovation, where your ideas and contributions are valued. We believe in the importance of work-life balance and offer flexible working arrangements to support your needs. Join us in our mission to enhance preparedness and resilience in the face of evolving threats.
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