We seek an experienced payments professional to join our Mexico Payments team. This role will lead the execution of Amazon.com.mx customers payment experience, focusing on optimizing payment journeys, improving acceptance rates, and driving payment method adoption. The ideal candidate will combine analytical skills with customer obsession to deliver best-in-class payment experiences. The ideal candidate must be comfortable working in a ambiguity environment, and have high tolerance to frustration.
Key job responsibilities
1) Payment Experience Management:
- Lead end-to-end payment experience execution across some payment methods.
- Drive improvements in customer payment journey from checkout to post-purchase.
- Optimize payment flows to increase customer satisfaction and reduce friction.
2) Performance Optimization:
- Drive improvements in key metrics including Approval Success Rate (ASR) and Payment Success Rate (PSR).
- Execute initiatives to increase wallet penetration and payment method diversity.
- Lead initiatives to migrate customers to lower-cost, higher-engagement payment methods
3) Cross-functional Leadership:
- Collaborate with Payment Business Operations, Fraud & Abuse, Technology, Prime, and Prime Video teams to optimize key metrics.
- Partner with data analytics to develop and track key performance metrics.
- Partner with Product Managers to define and execute UX strategy for some payment methods.
3) Analytics and Reporting:
- Monitor and analyze key metrics including checkout conversion, wallet statistics, and success rates.
- Create and maintain dashboards for tracking payment performance.
- Provide data-driven recommendations for experience improvements- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
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