Connecting food lovers with local restaurants
DoorDash is a leading local food delivery platform headquartered in San Francisco, CA, connecting food lovers with over 450,000 restaurants across the U.S. and Canada. Since its IPO in 2020, which was one of the largest of the year, DoorDash has raised $2.5 billion in funding and now employs over 1,...
DoorDash offers unlimited paid time off, flexible work-from-home opportunities, comprehensive health insurance, a work-from-home stipend, and company ...
DoorDash fosters a competitive culture focused on innovation and transparency, particularly in its fee structures for restaurants. The company emphasi...
DoorDash USA • Tempe, AZ; Chicago, IL
DoorDash is seeking a Manager for their Account Management team to oversee Success Managers and drive customer retention for SMB merchants. This role requires strong leadership skills and a focus on merchant success.
You have a proven track record in account management, with experience leading teams and driving customer success initiatives. Your leadership style fosters collaboration and innovation, ensuring that your team is motivated and focused on delivering exceptional service to merchants. You understand the importance of customer retention and satisfaction, and you are passionate about helping small and medium-sized businesses thrive. You possess strong communication skills, allowing you to effectively engage with both your team and external stakeholders. You are adaptable and thrive in a fast-paced environment, ready to tackle challenges head-on. You believe in a merchant-first approach and are committed to building lasting relationships with clients.
As a Manager within the Inside Account Management team, you will oversee a group of 8-10 Success Managers, 1-2 Senior Success Managers, and 1 Team Lead. Your primary focus will be on managing the entry-level merchant cohort, ensuring they receive the support and guidance needed to succeed. You will develop strategies to enhance customer retention and satisfaction, working closely with your team to implement best practices in account management. You will analyze performance metrics to identify areas for improvement and drive initiatives that promote merchant growth. Collaboration with cross-functional teams will be essential as you work to align account management efforts with broader company goals. You will also play a key role in mentoring and developing your team, providing them with the tools and resources necessary to excel in their roles. Your leadership will be instrumental in fostering a culture of excellence within the team.
At DoorDash, we prioritize a culture of collaboration and innovation. You will have the opportunity to make a real impact on the success of our merchants while working in a supportive environment. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to connect customers with their favorite local and national businesses, and help shape the future of last-mile delivery.
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