IT Support Technician

Who you are

You are an IT Support Technician with a strong desire to help others and provide essential IT support to a global team. You thrive in a collaborative environment and are eager to implement actionable solutions to help desk requests through various communication channels such as tickets, emails, chat, and phone calls. Your attention to detail and problem-solving skills enable you to address technical issues efficiently and effectively. You understand the importance of timely support and are committed to ensuring that team members have the resources they need to succeed.

What you'll do

In this role, you will be responsible for providing IT support to team members across multiple global locations. You will handle help desk requests, ensuring that issues are resolved promptly and effectively. Your day-to-day tasks will include troubleshooting hardware and software problems, assisting with network connectivity issues, and providing guidance on IT policies and procedures. You will collaborate with other IT professionals to implement solutions that enhance the overall efficiency of the IT support process. Additionally, you will document support requests and resolutions to contribute to a knowledge base that helps improve future support efforts.

What we offer

Pattern offers a full-time position with a unique distribution model that supports a global team. You will work four 10-hour shifts each week, allowing for a balanced work-life schedule. As part of a rapidly growing company, you will have the opportunity to develop your skills and advance your career in IT support. You will be part of a dynamic team that values collaboration and innovation, and you will play a crucial role in ensuring that our global operations run smoothly. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.