The customer engagement platform that drives connections
Braze is a leading customer engagement platform headquartered in Rose Hill, New York, NY. With over 1,000 employees, Braze has raised $182.7 million in funding through Series D rounds, serving clients like Heineken and Domino's. The platform enables brands to create personalized messaging experience...
Braze offers a flexible vacation policy, equal paid family services including fertility benefits and parental leave, and retirement planning with matc...
Braze fosters a culture focused on building strong customer relationships through technology. The company emphasizes innovation in mobile engagement, ...
Braze • London
Braze is seeking a Customer Success Manager II for their Global Strategic team to manage client renewals and retention for major international brands. This role requires strong communication skills and the ability to partner effectively with senior colleagues.
You have a proven track record in customer success or account management, ideally with experience in managing large group accounts. You excel in building relationships and are seen as a trusted advisor by your clients. You are driven by results and have a strong focus on client renewals and retention targets. Your ability to collaborate with cross-functional teams, including Strategic CSMs and Account Executives, is essential to your success in this role. You are adaptable and thrive in a fast-paced environment, ready to tackle challenges head-on. You understand the importance of setting high standards for yourself and your team, and you are committed to continuous improvement.
As a Customer Success Manager II at Braze, you will own the client renewals and retention targets for your customers within larger groups. You will be the main point of contact for your clients, ensuring they receive exceptional service and support. You will partner closely with Strategic CSMs and Account Executives to deliver a seamless customer experience. Your role will involve understanding your clients' needs and challenges, providing tailored solutions, and advocating for their success within the organization. You will also track and report on key performance metrics related to client satisfaction and retention, using this data to inform your strategies and actions. Your ability to communicate effectively and build strong relationships will be critical as you navigate the complexities of managing large accounts.
At Braze, we foster a culture of teamwork and collaboration, where every team member is encouraged to contribute their unique perspectives. We believe in creating work-life harmony and supporting our employees' growth and development. You will have the opportunity to work with some of the world's biggest brands, making a real impact on their success. We offer competitive compensation and benefits, along with a supportive environment that values diversity and inclusion. Join us and be part of a passionate team that is dedicated to excellence and innovation.
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