Manager, Platform Operations (Base Hong Kong)

Who you are

You have a proven track record in operations management, ideally within a tech or logistics environment, where you've successfully led teams to achieve operational excellence. Your experience includes developing strategies that enhance user experience and drive marketplace growth. You are adept at balancing multiple priorities and can pivot quickly in a fast-paced environment. You possess strong analytical skills, enabling you to make data-driven decisions that positively impact service levels and user satisfaction. You are an effective communicator, capable of fostering collaboration between cross-functional teams, including city operations and product development. You thrive in a role that requires you to wear many hats, demonstrating flexibility and a proactive approach to problem-solving.

Desirable

Experience in the logistics or delivery industry is a plus, as is familiarity with online marketplace dynamics. A background in product management or user experience design would also be beneficial, as it would enhance your ability to drive product capability enhancements effectively.

What you'll do

As the Senior Manager of Platform Operations at Lalamove, you will lead a dedicated team focused on maximizing marketplace transactions while maintaining a high service level for users. You will develop and implement business initiatives that enhance the online platform, ensuring that both users and drivers have a seamless experience. Your role will involve collaborating closely with city operations teams to understand local needs and adapt strategies accordingly. You will also be responsible for driving product capability enhancements, prioritizing features that align with user feedback and operational goals. You will monitor key performance indicators to assess the effectiveness of initiatives and make adjustments as necessary. Your leadership will be crucial in fostering a culture of continuous improvement within the team, encouraging innovative solutions to enhance service delivery.

What we offer

Lalamove provides a dynamic work environment where you can make a significant impact on the company's growth and user satisfaction. You will have the opportunity to work with a diverse team across multiple regions, contributing to a mission that empowers local communities through efficient delivery solutions. We offer competitive compensation and benefits, along with opportunities for professional development and career advancement within a rapidly growing company. Join us in shaping the future of logistics and delivery services across Asia and beyond.