Bilingual English and Spanish Member Loyalty Representative

Who you are

You have experience in customer service, cashier, sales, or hospitality — you understand the importance of creating a rewarding and unique service experience for members. Your bilingual skills in English and Spanish enable you to connect with a diverse range of customers, ensuring they feel valued and understood. You are passionate about listening and helping others, and you thrive in environments where you can make a positive impact on people's financial journeys.

You are adaptable and can handle various customer interactions with empathy and professionalism. You enjoy working in a team-oriented environment where collaboration is key to achieving common goals. Your ability to communicate effectively in both languages allows you to bridge gaps and foster relationships with members from different backgrounds.

What you'll do

As a Member Loyalty Representative at Oportun, you will be the first point of contact for our members, assisting them with their inquiries and providing exceptional service. You will engage with members through various channels, ensuring they receive the support they need to achieve their financial goals. Your role will involve actively listening to members' concerns and providing tailored solutions that align with their needs.

You will work closely with your team to create a welcoming atmosphere that encourages members to share their experiences and feedback. By understanding their needs, you will help identify opportunities for improvement in our services. Your contributions will directly impact the overall member experience, making it more rewarding and fulfilling.

In addition to assisting members, you will participate in training sessions to enhance your skills and knowledge about Oportun's products and services. This will enable you to provide accurate information and support to members, helping them navigate their financial options effectively.

What we offer

At Oportun, we pride ourselves on fostering a diverse and inclusive culture where every team member feels a sense of belonging. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a mission-driven organization that is committed to making a difference in the lives of our members by providing responsible and affordable credit solutions. Join us in our mission to empower individuals to build a better financial future.